Your sample is stable in the mail for up to 2 weeks. If for any reason your sample is compromised or has issues when it reaches our lab, we will provide you with a replacement kit. If your kit did not include a pre-paid envelope, please contact us for assistance.

Before shipping your sample, please ensure all the required steps have been completed to avoid any delays with processing:

* Did you provide enough blood for each circle on your dry blood collection card as per the image on the instructions?
* Did you leave your sample open to air-dry for a minimum of 2 hours?
* Did you place the blood collection card with attached desiccant to it inside the plastic safety bag, and seal it?
* Did you place the plastic safety bag inside the return mailer, and seal it?

SHIPPING INSTRUCTIONS FOR THE UNITED STATES/CANADA:

GlycanAge customers in the United States/Canada are provided with a self-addressed, pre-paid return envelope as part of their kit. The recipient details should be as follows:

GlycanAge Ltd
3805 Old Easton Road
Doylestown, PA 18902, USA

Place your collected sample in the envelope as per the instructions in your kit, and drop it off at your nearest USPS (United States Postal Service) mailbox or post office.

SHIPPING INSTRUCTIONS FOR THE UNITED KINGDOM:

GlycanAge customers in the United Kingdom are provided with a self-addressed, pre-paid return envelope as part of their kit. The recipient details should be as follows:

GlycanAge Ltd
45 Willow Road
Dartford
DA1 2QQ

Place your collected sample in the envelope as per the instructions in your kit, and drop it off at your nearest Royal Mail (United Kingdom Postal Service) mailbox or post office.

SHIPPING INSTRUCTIONS FOR INTERNATIONAL ORDERS OUTSIDE UK, USA & CANADA:

GlycanAge customers outside UK, USA & Canada are provided with a self-addressed return envelope as part of their kit. The recipient details should be as follows:

GlycanAge Ltd
45 Willow Road
Dartford
DA1 2QQ

Place your collected sample in the envelope as per the instructions in your kit, and arrange shipment back to us with convenient postal service or courier. Note that GlycanAge currently does not cover return shipping costs for samples sent back from locations outside of the UK, USA & Canada (International samples).